COVID-19 update:

Patients can make free outbound calls from their bedside unit to numbers starting 01, 02, 03 and mobiles at all times.

Warning: If you call a patient from a landline or mobile, Hospedia charges 13p per minute to cover the cost of running the service. However, you may be charged up to 78p per minute because your network operator charges up to 65p per minute. Hospedia never receives more than 13p per minute.

Welcome to the hospital TV, telephone and multimedia system for patients. We offer a wide range of bedside and in-room services for patients to use while they’re in hospital. Having access to patient engagement and entertainment content and services can be extremely beneficial, keeping patients engaged, calm, and rested, and in the best possible condition to respond to treatment.

Friends and relatives can pay for the service remotely by contacting the customer service team on 0345 414 1234 with the name, hospital, ward and bed number of the patient.

If you need to know how to get started, how to choose the right bundle, how to buy credit or how to get help, all the information you need should be here. If not, you can always get in touch via our Contact Us page or by calling our Customer Care Team, available 24 hours a day, 7 days a week. This is always a FREE call from our bedside telephone.

Please note that the options available may vary by hospital and by ward.

Introducing Your Hospedia Bedside TV & Phone System
Most beds in hospital have a Hospedia bedside TV, phone and entertainment system to help make your stay as comfortable as possible. Services may vary by hospital and ward – please see bedside unit for actual service:

  • FREE TV typically 8am-12noon, channels 1-5*
  • FREE TV 7am-7pm in children’s wards*
  • FREE outbound phone calls to 01, 02, 03 numbers and mobiles
  • FREE radio
  • Up to 29 TV channels*
  • Sky Sports*
  • BT Sports*
  • Over 50 new and classic movies*
  • TV Box Sets*
  • Internet and Audiobooks*
  • Information service, surveys and feedback

* some services vary by hospital

When you reach your hospital bed, follow the instructions on the bedside screen to get yourself set up on the TV. It only takes a few moments and then you’re all set.

To use our services (including your free TV, Radio and calls to landlines numbers beginning 01, 02 and 03), you will need to create an account first. It’s easy, and this information secures your account and stops others from using your credit in case you move beds during your stay. We only ask for your initial, surname and date of birth to create your account. Your personal details are safe, and will not be passed on to anyone.

If you have problems getting started, just pick up your bedside phone to speak to our Customer Care Team. This is always a FREE call from the bedside, and our Advisors are available 24 hours a day, 7 days a week to help.

If you want to use a chargeable service, like TV or films, you’ll need to put some credit into your ‘Account’ on your bedside TV & Phone.

You can either add credit by purchasing a Paycard with cash at one of our many vending machines located either in or near to your ward; or just pick up the phone and chat with our Customer Care Team. To add credit yourself using a debit or credit card just follow the on-screen instructions.

If you’re a relative or friend, you can purchase credit for a patient by dialing 0345 414 1234.

If you are not planning on taking any means of payment with you to hospital, please call our customer care team on 0345 414 1234 before your stay, and they can create your account and add credit for you to use when you are in hospital.

We have a range of bedside TVs, which differ depending upon the hospital and ward that you are in, so you may have a TV that is touch screen, or that has a separate control with a keyboard.

Each TV however, has clear instructions on how to use it, but if you experience any difficulty just pick up the handset and speak to our customer service centre (free of charge) who will be happy to help talk you through using the TV and setting up your account. They will also be able to recommend an entertainment bundle suitable to you, depending on your viewing preferences and your predicted length of stay.

You can also set up an account and pre-purchase any entertainment packages in advance of your hospital stay by calling us on 0345 414 1234.

We understand that being in hospital can sometimes be a daunting time, and we are committed to helping your stay be as comfortably as possible.

If you know are going to be in hospital, then you can set up an TV account before you go, and pre-purchase credit for your stay. Then when you arrive in your bed, you just need to pick up the phone handset to our customer service centre to activate it!

Just call us on 0345 414 1234 for more details.

Many of the hospital that we have our bedside TVs in, run regular surveys. These may be related to the quality of your food, your level of hydration, or more broadly about the experience of your stay.

These surveys are designed to enable the hospital to continue to listen to the voice of patients, and is used to ensure that services are continually monitored and improved to make your stay safer and more comfortable.

If there are surveys being run on your Bedside TV, please take time to provide your feedback.

Thank you!

© 2022 Hospedia Limited