Frequently asked questions
When you reach your hospital bed, just follow the instructions on the bedside screen to get yourself set up on the TV. It only takes a few moments and then you’re all set.
Do I need to create an account to use the services?
Yes, to use our services (including your free TV, Radio and calls to landlines numbers beginning 01, 02 and 03), you will need to create an account first. It’s easy, and this information secures your account and stops others from using your credit in case you move beds during your stay. We only ask for your initial, surname and date of birth to create your account. Your personal details are safe, and will not be passed on to anyone.
Who do I contact if I have any problems?
If you have problems getting started, just pick up your bedside phone to speak to our Customer Care Team. This is always a FREE call from the bedside, and our Advisors are available 24 hours a day, 7 days a week to help.
Do I need to add credit to watch television after 12pm?
If you want to use a chargeable service, like TV or films, you’ll need to put some credit into your ‘Account’ on your bedside TV & Phone. You can either add credit by purchasing a Paycard with cash at one of our many vending machines located either in or near to your ward; or just pick up the phone and chat with our Customer Care Team. To add credit yourself using a debit or credit card just follow the on-screen instructions.
Can relatives or friends add credit for a patient?
If you’re a relative or friend, you can purchase credit for a patient by dialing 0345 414 1234.
If you are not planning on taking any means of payment with you to hospital, please call our customer care team on 0345 414 1234 before your stay, and they can create your account and add credit for you to use when you are in hospital.