Patient Engagement modules include:
Healthcare education and information
Hospitals can provide a range of educational materials right at the patient’s bedside. Hospedia’s Patient Education solution aligns closely with key healthcare objectives, providing access to information at the point in the patient journey when it is needed most. Patients are able to browse an extensive library text and video content, research their condition and medical treatment with information collated and distributed by organisations including NHS Choices, Milner-Fenwick and Staywell.
Real-time surveys and patient feedback
There is a clear need for hospitals to seek out patient feedback to enhance the patient experience, target service improvements and deliver improved patient-centred care. Patient feedback is a crucial measure for healthcare providers, evidenced by the CQUIN targets specific to this area.
Meal Ordering allows patients to order their meals directly from their bedside. Not only does this process engage patients directly in their nutrition, it saves significant staff time, reduces food waste and increases choice and satisfaction. Studies by Deloitte indicate that the Meal Ordering solution from Hospedia can generate annual cost savings of £147k, alongside £660k per annum value from improvements to patient nutrition, for the average UK acute hospital.
GP Portal access
Hospedia has teamed up with NHS England to provide hospital patients with free access to the GP Online service from their bedside. Patients can access a wide range of NHS websites and services, including their GP records. They can book an appointment online and order repeat prescriptions before they are discharged.
Dementia orientation screen
This can be particularly useful feature, especially at night, for patients with dementia who can become confused or disorientated in hospital. The Dementia Orientation Screen can be activated to give them at-a-glance orientation information. The bedside unit displays a range of important information in a clear and simple format, including: Hospital and ward name, the day, date and time, the next meal. There is also a ‘sound on’ function that speaks the screen.
There is a clear need for on-going communication with patients during a hospital stay. Providing a range of ways to communicate is crucial when dealing with people who may be anxious, confused or have English as additional language.
“We use Hospedia to deliver the new friends and family survey requirement, which means that daily patient feedback is captured in real time across the whole hospital… This requirement is delivered by the same system Hospedia provide us to capture inpatient surveys – consolidating our feedback in real time into one easy to use, organisation wide system.”
Lynn Thomas, Head of Patient Experience & Public Engagement, Broomfield Hospital, Mid Essex Hospitals NHS Trust